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标题: Customer service is poised for an AI revolution [打印本页]

作者: Nikhil_pratap    时间: 2019-03-25 22:40
标题: Customer service is poised for an AI revolution
Using AI to improve salesLouis Jonckheere, co-founder and chief product officer at Showpad, sits down with Tonya Hall to talk about how AI is used in sales.[img src="http://xpressnews.cdn.jio.com/xpressnews_node/jionews/image/20190325/900030431/1553541423494/original0s.jpg"][br][br]If you're anything like me (or millions of other everyday consumers), you may be surprised to contact customer service only to be prompted with a litany of questions about who you are and what you're issue is. If I dial a service line, I've been conditioned to expect a friendly voice -- real or not -- that recognizes my phone number and asks if I'm calling about a recent transaction. What's more, I expect a similar experience if I connect over a myriad other digital touchpoints. Such is the level of sophistication we as customers now hold as standard, and the impacts on customer service are nothing short of transformational.[br][br]
作者: dr.gautam    时间: 2019-03-25 23:29
good one
作者: aiba786    时间: 2019-03-25 23:45
nice share
作者: girijesh@gmail    时间: 2019-03-26 01:43
that's true
作者: sakhr68    时间: 2019-04-20 04:41
Nice share brother




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