Customer service is poised for an AI revolution

Nikhil_pratap

Using AI to improve salesLouis Jonckheere, co-founder and chief product officer at Showpad, sits down with Tonya Hall to talk about how AI is used in sales.[img src="http://xpressnews.cdn.jio.com/xpressnews_node/jionews/image/20190325/900030431/1553541423494/original0s.jpg"][br][br]If you're anything like me (or millions of other everyday consumers), you may be surprised to contact customer service only to be prompted with a litany of questions about who you are and what you're issue is. If I dial a service line, I've been conditioned to expect a friendly voice -- real or not -- that recognizes my phone number and asks if I'm calling about a recent transaction. What's more, I expect a similar experience if I connect over a myriad other digital touchpoints. Such is the level of sophistication we as customers now hold as standard, and the impacts on customer service are nothing short of transformational.[br][br]

dr.gautam

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aiba786

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girijesh@gmail

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sakhr68

Nice share brother