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[br][br]Google announced a host of new features for its products and services in May last year at the company's annual developer conference. [br][br]But the most interesting feature out of the bunch was the Assistant-powered robot calling system powered by Google Duplex, which let the Assistant make calls on your behalf - for things like restaurant bookings. [br][br]Fast-forward to present day, and the company has unveiled a new service - a cloud-based virtual customer service agent that will handle incoming calls for small businesses. Google calls it CallJoy.[br][br]CallJoy is aimed at small businesses to help them have access to the same customer service options that have only been available to larger corporations. [br][br]According to the company's blog post, the team within Area 120 (Google's workshop for experimental projects) conducted a test that found out that small businesses on an average receive 13 incoming calls every day, that roughly equals to 400 million incoming calls from consumers if we take into account America's average 30.2 million small businesses. [br][br]CallJoy is aimed at enabling small business owners to efficiently manage their businesses through automated customer service.[br][br]As of now, CallJoy is only available for small business owners based in the US. The new tech can be availed as early access at a flat monthly fee of $39 and after a quick setup, you'll receive a new virtual phone number with your local area code. Following this, CallJoy will offer a virtual customer service agent that will help in blocking unwanted spam calls as well as, provide legitimate customers with basic business information.[br][br]CallJoy is available as early access as of now which means that it is only available through an invite system. Eventually, more invites will be shared every day and the feature will be more widespread in the coming time. |
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发表于 2019-05-02 22:42:57
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