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 Edited by shah2007 at 2018-04-14 04:28  
 
 Let’s see if you’re dealing with a driver problem. We’ll start by confirming that your PC sees your Android as an MTP device.[br /] 
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Open **Control Panel** and go to **Devices and Printers. **If you manage to locate the name of your Android device, the MTP connection is working properly. If your device is named **MTP** or **Unspecified**, you’ll need to update some drivers.[br /] 
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Fortunately, you can easily fix it by tweaking some settings in **Device manager**. Here’s how:[br /] 
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1, Right-click on my computer and click on **Device Manager (Manage** on Windows 10**)**.[br /] 
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2,Now expand **Portable devices** and see if your device is located there. If it doesn’t contain your device’s real name or it has a yellow exclamation mark, right-click on it and tap on** Update Driver**.[br /] 
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**Note:** If the Portable devices tab is not available, look for an entry with “**ADB**” in the name.[br /] 
3, The **Update Driver** window will now ask you to either search for the driver automatically or to browse your computer manually for it. Choose the latter.[br /] 
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4, You’ll be presented with a location box, but you need to click on “**Let me pick from a list of device drivers on my computer**”.[br /] 
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5, Select** Android Device** from the long list of hardware types.[br /] 
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6, Click on **MTP**** USB Device** to highlight it and then click **Next**.[br /] 
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7. The old driver should be replaced with a new one. Wait until the process finishes. Your Android device should now be seen as a multimedia device in **File Manager**[br /] 
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